OVERVIEW

yourcomfortnet.com ("we" and "us") is the operator of (https://www.yourcomfortnet.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


Delivery

Delivery address couldn't be changed once the order is received.

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


Duties & Taxes

Sales tax has already been applied to the price of the goods as displayed on the website

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country


Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


Customer service

For all customer service enquiries, please email us at graphocom@gmail.com